Vooma Cover - From calls to emails, we've got you covered

Vooma Cover isn’t just about phone calls anymore. It’s becoming your all-around coverage assistant. What started as an AI assistant for handling carrier calls now extends to email bids, after-hours support, and deeper integrations with the tools you already use. With new insights and shipment views, Vooma Cover helps your team save time, work smarter, and cover more loads without adding extra stress.

Email-based cover

Vooma Cover isn’t just for phone calls anymore! It now helps you handle the flood of email bids coming in every day. With the same flexibility for setting negotiation rules and strategies, Vooma Cover takes care of these requests automatically so your team can focus on higher-value work.

After-hours posting and transfers

Freight doesn’t stop after 5 p.m. – and neither does Vooma Cover. You can set it up to run live, or simply collect bids overnight so you come in the next morning with offers already waiting. And when a call needs to be transferred, our agent can “whisper” details to your team, making it easy to capture and log the handoff.

Voice and personality personalization 

Your assistant doesn’t have to sound like everyone else’s. With Vooma Cover, you can pick how your assistant sounds. Or work with us to build a custom voice and personality. Need it to sound buttoned-up and professional? Easy. Prefer something friendlier and more relaxed? Done.

Integrations

Vooma Cover isn’t another system to manage. It ties into the tools you already rely on:

• Integrate directly with Highway and more
• Connect with load boards like DAT for posting
• Work with Slack, Google Chat, and Teams for team notifications – for individuals or for a broader group

End-to-end cover

With End-to-end Cover, Vooma’s voice agent fully negotiates rates and issues rate confirmations—all with your preferred, fully vetted carriers.

• Negotiate autonomously to secure the best rates
• Issue rate cons automatically once terms are set
• Start with 3PL and PDF-based support (with broader expansion coming soon)

This makes it possible to move from quote to covered load without lifting a finger.

… and much more!

• Insights: get real-time visibility into call activity, including volumes and trends
• Shipments: see all your shipments in one place, with quick posting to load boards.
• Daily reports: stay on top of activity with email digests sent straight to your inbox (customers are already loving the added visibility!)
  

Get started with Cover

If you’re a Vooma customer, you can start saving time and steps with the new features. Sign up for a Demo to get started with Cover now. 

“We knew we were missing calls, but we didn’t realize the opportunity cost until we saw the numbers. Vooma showed up for us, and we’re really glad to be working with them.”

— Chris Griffin, Director of Safety @  Direct Traffic Solutions

Read about how DTS uses Vooma Cover